Privacy policy

When you contact me

When you call, text, or email, I receive the contact details and information you share. That can include your name, phone number or email address, visit address, scheduling preferences, and a description or photo of the problem. I use those details to answer you and arrange or carry out the work.

I use Google Workspace for email and Quo (formerly OpenPhone) for phone communications and messages. I don't record calls. If you leave a voicemail, Quo stores the recording so I can listen to it.

This website has no contact form, client account, or payment checkout. Its contact links open your phone, messaging, or email app. Those services handle communications under their own privacy practices.

Please keep passwords, verification codes, and financial details out of messages and screenshots.

Website hosting and analytics

Cloudflare hosts this website. When you visit, Cloudflare processes technical request information, such as your IP address and the page requested, to deliver and operate the site. See Cloudflare's privacy policy for its practices.

This website uses Google Analytics to measure visits and interactions. Analytics loads when you open a page, without an opt-in prompt. Google can use cookies and receive information such as the page address, your IP address, and browser or device information.

When you click a tracked call, text, or email link, the site sends Google an event named contact_click. The event records the contact method and where the link appears, such as the footer. The event does not include the contents of your call, text, or email.

Read how Google uses information from sites that use its services. Google also provides a Google Analytics opt-out browser add-on for supported browsers. That add-on concerns Google Analytics; it does not stop all website or communications data collection. Your browser also has controls for cookies. This site does not provide its own consent or analytics opt-out setting.

This site does not change its Analytics loading in response to a browser's Do Not Track signal. Google's handling of information is described in the linked Google policies.

Planned device inventories and service records

On the first visit, I will write down your devices, model names, and key setup details so later troubleshooting starts with your setup. The inventory will exclude passwords, verification codes, and financial details. I plan to store device inventories and customer service records in Google Drive.

A short note to a named family member after a visit is optional. I send one only with the service recipient's consent and only if they want it sent to that person. The service recipient can change that choice at any time.

Service providers and payments

I use providers to host the website, handle communications, and process card and bank payments, and plan to use them to store service records. Information goes to those providers as needed for those tasks: website requests to Cloudflare, analytics data to Google, emails to Google Workspace, phone communications and messages to Quo, card and bank payments to Stripe, and planned service records to Google Drive.

Stripe is the payment provider for service payments, separate from this website. At a visit, you can tap your card or phone on my phone, or pay through a Stripe link I text or email you. Members sign up on a Stripe payment page on their own phone or computer; Stripe stores the card or bank account for automatic charges and can email receipts and billing notices. Stripe processes the payment details and transaction information, along with the name, email address, or phone number used for invoices and receipts. I see payment records such as the amount, date, and the last four digits of the card or account, not the full number. There is no Stripe checkout on this site.

If you pay by check or Zelle, I receive what the check or Zelle payment shows, such as your name, the bank details printed on a check, or the email address or phone number linked to Zelle, and keep a record of the payment.

These providers process information under their own applicable terms and privacy practices. Read Google's privacy policy, Quo's privacy policy, and Stripe's privacy policy for more about their handling of information.

Retention and privacy requests

I will delete your device inventory 12 months after your membership ends or your last service visit, whichever is later, or earlier if you request deletion.

That schedule applies to the device inventory I manage. I keep membership sign-up and recurring-charge authorization records for at least 3 years, or 1 year after membership ends if that is later. Contact messages, other service records, and payment records can have different retention periods based on their purpose, any applicable recordkeeping requirements, and the provider handling them. The inventory schedule does not set a retention period for Google Analytics or other provider records.

To ask to review, correct, or delete information I hold, email colton@marintechcare.com or call (415) 877-9344. Tell me which information your request concerns. I may need to confirm your identity before providing or changing personal information.

I handle requests for the records I manage. Providers can retain separate records under their own policies and obligations; a request to me does not guarantee deletion from every provider system or backup. If a request involves records I cannot delete, I will explain that limitation.

Policy updates

When I update this policy, I will post the revised text here and update the review date at the top of the page.

Questions for Colton

Marin Tech Care is run by Colton Meador in San Rafael, California. Email colton@marintechcare.com or call (415) 877-9344 with questions about this document.